Online Systems - Web Based Business Solutions to Drive Business Growth

We are updating our current processes to reflect changes made on various systems.

Web Site development and support processes include:

• Support: All support to be done on the client portal. This is to track the requests and ensure quick resolution on support. Only registered clients have access to the support system.

• Change or Work Request: We are handling many web sites. To ensure an efficient process to changes we employ project management principles. These are coordinated by using the client portal work request system. All work requests needs to be logged on the system. The project office will schedule the work and reply on your ticket to give you an indication of when the work will be complete. This could be between 2 to 4 weeks (20 working days) depending on work load. All work request will have an invoice to be paid within 7 working days of completing the work. If the work request is substantial a 50% deposit will be required before commencing with the work request. Maintenance options are available on request. Work requests via email must be completed on the online support system.

• Web Site Development: The development of a site requires input from the client. The development process is as follow:

1. The client opens an online account (www.onlinesystems.co.za/clients)
2. The order is placed
3. Required payment is received (the marketer is from this point forward not the primary contact - the support desk is)
4. Optional: Depending on the service the required debit order must be faxed to 086 618 9012
5. The client completes the Online Systems Web Questionnaire (in process of going online).
6. The client sends all text and images to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This will open a ticket and support will confirm receipt of information.
7. Once all information has been received will Online Systems start with the development of the web site. This development cycle is 30 business days. The 30 business days begins when the client has sent all images (JPG format), all text (word format), has paid all required monies - and submitted a completed Online Systems Web Questionnaire. If the cycle is delayed by the client, a new completion date will be determined by Online Systems according to current work load.
8. The web site will be developed on a domain of Online Systems or in a subdomain of Online Systems.
9. A template is developed which the clients needs to approve before content is added to the site.
10. Client involvement is key to the success of any site. Your input is needed to enable effective delivery of the web site.
11. Once the client has approved the site will final payment be required.
12. Upon final payment will the site become live on the Internet.
13. You have 14 working days to request changes after approval. These include images not loading, spelling mistakes, links not working. Design changes will be levied at current web support rates. Adding pages will also be levied at current web support rates. Design changes will start the process from the beginning.
14. The following step is the marketing and promotion of your web site. Online systems offers a complete package to assist with getting good results from your site - go to Internet Marketing to find out more.

Hosting and Domain Registration Fees

All hosting fees must be paid on time. Domain registration fees must also be paid in time. If your domain fees are paid late, you could lose your domain name as it become available to the public. It is your web site for your business. You have the responsibility and accountability to ensure it is correct and paid for.

Clients opting for hosting have two options:
a) Monthly debit order: A monthly debit order will run as per agreement
b) Paid in advance for 12 months: Your hosting is paid for 12 months in advance (discounted rate)

All hosting and hosting support is available on the client portal. Please log all tickets via the client portal.

Web Site and Domain Transfers

We may not request domain transfers on behalf of a client. This is the process (and no other process) for domain transfers:

1. The client is responsible to contact their hosting provider to confirm a domain transfer.
2. Once confirmed, the client must send us an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to indicate we may proceed with transferring the web site.
3. Online Systems will compete a ticket (transfer request) to the domain registrar requesting to move the domain.
4. The current host has 24 hours to accept the ticket.
5. If the ticket is not accepted we start again with the process (at number 1). If the ticket is accpeted the domain will be trasnfered to Online Systems.

.co.za - 48 hours for transfer
.com - up to 5 days for transfer

If a client wishes to transfer their domain away form Online Systems:

1. Request for transfer via the client portal
2. Pay all outstanding fees (if any)
3. We will confirm that is in order for the new host to send the request
4. Online Systems accepts the ticket within a 24 hour period (work days only)

Web Site and Email Back Ups

Back-ups of emails and the web site is the responsibility of the client.

Continuous Process Improvement

Online Systems is committed to a continuous improvement in processes towards client satisfaction. This means processes will change. These changes will be reflected on this page or linked to a page if more detail is required on a specific process.

The main support function is the Client Portal. Make use of the portal. The portal has further items relating to hosting, setting up emails and more.